What The Luxe S3E8: The Art of Italian Hospitality with Guiseppe De Martino, Legendary General Manager of The St. Regis Rome

Born from the legacy of its NYC flagship, the brand is synonymous with timeless elegance and impeccable attention to detail. Each St. Regis property, from the dazzling St. Regis Bal Harbour in Miami to the enchanting St. Regis Bora Bora Resort, reflects the rich heritage and distinct personality of its destination.

With a commitment to exceptional experiences, St. Regis effortlessly marries classic luxury with contemporary innovation. Guests savour world-class dining, rejuvenate in signature Iridium Spas and indulge in iconic traditions like the Afternoon Tea and the celebrated Bloody Mary, originally created at The St. Regis New York. These are places of legend, where history lives in the halls and new stories bloom. A rare pinnacle of hospitality – which is why What The Luxe was thrilled to host the illustrious General Manager of The St. Regis Rome, Guiseppe De Martino.

From London to Paris to New York to Rome, Giuseppe has a proven track record in transforming hotel operations, positively influencing every aspect of the business at every address he’s led. In the same month St. Regis celebrated its 120th anniversary, we sat down with Giuseppe to dissect the true art of hospitality, from one of its great “conductors”. 

Covering the whole concoction, from service to dining to guest rituals, Guiseppe speaks on the intentional nature of a GM’s work – one of the most intensive, nuanced careers out there – and the lessons he’s learned along the way.

Listen now wherever you get your podcasts.